Order handling time is 7-10 business days. Once the order is shipped (scanned by carrier), it will take 3-4 business days for delivery. We ship from IL, USA and currently only ship to addresses within the USA and to Canada. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. Customers are responsible for any additional charges related to customs clearance, including duty and taxes.
At Lala + Mo, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward return policy to ensure a hassle-free experience. Please read the following guidelines carefully to understand our return process:
1. Eligibility for Returns:
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We accept returns within 14 days from the date of delivery.
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The item must be unused, in its original packaging, and in the same condition as when you received it.
2. Return Process:
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To initiate a return, please contact our customer support team within the eligible return period. You can reach us through info@lalaandmo.com.
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Our customer support team will guide you through the return process and provide you with a return authorization.
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Please ensure that the item is securely packaged to prevent any damage during transit. Include all original accessories, manuals, and any other items that came with the product.
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Ship the return package to the provided address. We recommend using a trackable shipping method to ensure safe and timely delivery.
3. Refund Process:
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Once we receive and inspect the returned item, we will process your refund or exchange.
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Refunds will be issued to the original payment method used for the purchase. Please note that it may take 7 business days for the refund to appear in your account.
4. Return Shipping Costs:
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If the return is due to our error, such as a defective or incorrect item sent, we will cover the return shipping costs. Please contact our customer support team for further assistance.
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If the return is due to personal preference or a change of mind, the customer is responsible for the return shipping costs. Returns are subject to a 20% restocking fee to cover outbound shipping cost and other fees.
5. Damaged or Defective Items:
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If you receive a damaged or defective item, please contact our customer support team immediately. Defects should be reported within 3 days of delivery. We will arrange for a replacement or offer a refund as per your preference.
If you have any questions or need further clarification regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you.
